Free shipping applies to all online orders of value over $60 shipped to a physical address for the contiguous 48 states only.
This limited time offer is subject to change without notice.
Standard shipping rates are $20 for orders under $60.
For all other destinations we will email you your shipping quote for approval prior to sending out the order.
Delivery times below are estimates only and are affected by weather conditions and other unexpected events.
Delivery times are counted as Business Days only and the count only starts once a package is shipped which could be delayed due to inventory status.
If an order is placed for an item that we have in stock we will usually ship the order out within 1 to 2 business days.
If we have to make or order in an item which we did not have in stock we do so as promptly as possible as to not hold up your orders. If the out of stock item is a candle product we can usually restock that item within a week. If the item out of stock is an accessory it may take a little longer.
If you need your order by a certain date, such as for a wedding or other special occasion, please include the date you need the candles in the comments box during checkout AND email us at: firstname.lastname@example.org with reference to your order number. We do have the capability to ship orders out 3 Day Select, 2nd Day Air, and Overnight – depending on stock at additional costs. We will emai you your express shipping quote for approval prior to sending out the order.
Our goal at OCandleShop.com is to provide friendly customer service, quality candles and accessories, and fast shipping to our web customers.
Our regular shipping method is FedEx Ground although we may also use UPS and USPS.
We ship to the address you specify when you place your order. If you give us the wrong shipping address or if you ask Fedex to drop off your package at a different address while your package is in transit, you will be charged whatever we are charged.
Actual candle colors may not be exactly the same as shown on your computer monitor. Colors will vary slightly between dye lots. If color is an extremely important factor you may send us a color swatch. We will evaluate our colors and contact you with the closest options. Please include a valid email address and phone number with your swatch. You can email us as well at: email@example.com following your order.
REFUNDS AND RETURNS
Customers have the option to return all unused products for a full-refund less the ACTUAL cost of shipping. Customers are responsible for return shipping costs.
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For exchanges, you would be responsible for the ACTUAL shipping cost back of the products back to you.
To initiate the refund process, please email us at: firstname.lastname@example.org
If there is damage to the package noticed during receipt of the order please inspect the items with the carrier driver. Have the driver note the damage.
You must report any damages, errors, shortages, etc. within 7 days from receipt of the product. We will replace any items damaged in transit.